Connecting Windows XP users

We cannot provide support for 3rd party wireless client software, such as that provided by your wireless card/adaptor manufacturer. We recommend using the built in Windows XP wireless facility.

In order to ensure the Windows XP facility is in use, choose to install only the drivers supplied with your card/adaptor. This may require re-installation of your wireless card/adaptor. Users must also ensure the "Use Windows to configure my wireless network settings" check box is ticked: (This can be found in the properties section of your wireless network connection, located under network connections - see step 2 below)

 

Step 1:

 

If your device is already wireless enabled, upon visiting one of our venues and powering up your device, you should see something similar to the image below on the bottom right of your screen:

 

Step 2:

 

Click the box and the following screen should appear:

Choose TeleGeneration and check the box next to “Allow me to connect…” and click connect.

 

The following notification should then be displayed:

 

 

Now open your web browser (e.g. Internet Explorer) and you will be prompted with a security warning. Click yes to proceed.*

You will now be directed to the TeleGeneration log in page**
(see step 3)

*To avoid this prompt, install the CA Certificate, and click open. Then click "Install Certificate" and follow the prompts until "Import was successful" is displayed.

** This is regardless of any URL your browser defaults to.

 

Following this initial connection/set up, the next time you visit one of our venues, your device should connect automatically, provided TeleGeneration is listed in your preferred networks:

This section is found by doing the following:

• Within control panel double click “network connections”

• Right click your wireless network connection

• Click “Properties”

• Click the “Wireless Networks” tab

Step 3:

 

If you are already subscribed to a TeleGeneration package, enter your username and password in the appropriate boxes and click log in or press enter.

 

A bluesocket client will load up in a separate web page and you will now be able to browse the internet and send/receive emails at high speed, without plugging in!

If you are not subscribed, then click “Register Now” to be redirected to the sign up section where you can fill in your details and sign up for our free trial or purchase one of our packages.

 

Step 4:

 

When you have finished your session, you should log out using the bluesocket log out link. This will then sign you off the service. If you fail to log out, you may not be able to access the service again for up to an hour.

Problems

1. The following screen keeps appearing:

 

 

This is an issue which Microsoft should be addressing with their new service pack (SP2) for windows XP. However, the following procedure may rectify it.

• Within the Control Panel, double click “Network Connections”

• Highlight and right click on the icon for your Wireless Network

• Connection and click “Disable”.

• Wait a few moments while it disables.

• Right click it again and choose “Enable”

• Go back to step one and follow the procedure.

• If this fails to work, try restarting your machine and starting over from step 1
  

2. I don’t get the “One or more wireless networks are available” notification:

 

If this happens, it may be because you are not within range of our access point. However, for one reason or another, the notification may not have appeared or may have disappeared. To view the available wireless networks, do the following:

• Within the Control Panel, double click “Network Connections”

• Right click the icon for your wireless internet connection, and click “View available networks”

• Now continue from step 2 to connect.
  

3. I can’t get an IP address:

 

Firstly disable and re-enable your wireless device by following the steps in problem 1. If you still can’t get an IP address, follow the steps in problem 5 in order to obtain an IP automatically.

 

4. My dial-up connection keeps popping up

 

In order to prevent this, open Internet Explorer and click “Tools” then “Internet Options” Click the “Connections” tab in the window which appears. Click the option next to “Never dial a connection”

Now click the “LAN Settings” button and ensure it looks like the following:

 

5. Internet explorer looks like this:

 

Ensure your IP address is configured automatically:

In the “Network Connections” section (see problem 1) double click the icon for your wireless network connection and the following screen will appear:

 

Click “Properties” and the following screen will be displayed:

 

Select the TCP/IP option and click “Properties”. Ensure your IP address is obtained automatically by selecting the “Obtain an IP address automatically” option, and your DNS server is assigned automatically by selecting “Obtain DNS server address automatically”.

Click OK on all windows and close any open internet browser and email windows.

Re-open your browser and restart from step 1.

Disclaimer

Please ensure you make a note of all existing settings which are on your system should you require to re-apply them. TeleGeneration accepts no liability for loss of system settings as a result of following the steps outlined in this guide.